MDR For Operational Technology
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Operational Technology Security

Securing The Foundation of Modern Industry, Transport and Critical Infrastructure

Operational Technology systems are the foundation of modern industry and critical infrastructure. These environments are increasingly connected to IT networks and the cloud, creating new efficiencies but also exposing them to cyber threats.

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VisionX MDR:
Threat IntelligenceDetection Engineering24/7 SOC MonitoringDark Web MonitoringIncident ResponseThreat HuntingRemediation & Forensices

Trusted by clients worldwide

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Why Most Organisations Struggle with OT Security

These assets often cannot be patched, upgraded, or monitored easily, leaving critical processes exposed to modern threats.

Legacy Systems and Fragile Infrastructure

These assets often cannot be patched, upgraded, or monitored easily, leaving critical processes exposed to modern threats.

Limited Visibility Across OT Networks

Without deep protocol awareness and continuous monitoring, organisations lack real insight into what is happening inside their industrial environments.

Limited Visibility Across OT Networks

Without deep protocol awareness and continuous monitoring, organisations lack real insight into what is happening inside their industrial environments.

Slow and Risk-Averse Incident Response

This hesitation allows threats to persist longer, increasing operational risk and potential downtime.

CISOs Count On Smarttech247 for Managed Detection & Response

“Partnering with Smarttech247 has been a game-changer for our organization. Their cybersecurity services are second to none, ensuring our sensitive data remains secure and our operations run smoothly. Smarttech247 is there for us at all times, they are constantly supporting us and they provide really top-notch reporting.”

— Chip Regan
VP & CISO, AutoNation
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Operationally Safe Incident Response for OT Environments

OT-Specific Response Playbooks

VisionX develops OT-focused playbooks that define roles, escalation paths, communications, and safe containment actions aligned to production and safety requirements.

Tested Under Real Conditions

Through tabletop exercises and realistic OT incident simulations, teams rehearse decisions, coordination, and technical actions before a real incident occurs.

Containment Without Disruption

VisionX prioritises alerts by operational impact, reduces noise, and coordinates containment with operations teams to avoid unnecessary downtime.

Resilience That Improves Over Time

VisionX feeds lessons learned, threat intelligence, and vulnerability insights back into playbooks and governance, strengthening resilience with every incident.


Tech Agnostic

You Bring the tech.
We do the hard work.

Connect your tools, connect your teams. We link to SIEMs you use, and integrete them with VisionX. We will always be tech agnostic.

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Everything You Need for a Stronger
Managed Detection and Response Program

A strong MDR programme works only when every part supports your team and strengthens your security. These connected capabilities come together to give you clearer visibility and faster action when it matters.

Managed Detection & Response

VisionX gives Level 1 and Level 2 teams a unified view of incidents, risk, coverage and automation so they can triage faster, investigate deeper and act with clarity.

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Offensive Security

Intelligence that anticipates attacker behaviour and enriches every alert. It gives analysts context, reduces noise and helps you stay ahead of emerging threats.

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Information Security

Continuous tuning of detections to reduce false positives and sharpen accuracy. Your ruleset improves over time instead of degrading as the environment changes.

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VisionX Platform

 Root-cause analysis and clear recovery steps after an incident. You get stronger controls, safer systems and lessons that prevent repeat events.

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MDR for Identity

Proactive monitoring for leaked data, credentials and early signs of compromise. It alerts you to risk before attackers attempt to use it.

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MDR for Cloud

Fast containment, coordinated action and forensic support when incidents strike. The team moves quickly to limit impact and guide recovery.

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MDR for OT

Named analysts watch over your environment day and night. You get real human decision-making, rapid escalation and decisive action at any hour.

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Expertise by Vertical

Targeted hunts that uncover stealthy threats your tools may miss. This reduces dwell time and strengthens your visibility across the environment.

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VisionX for Managed Detection and Response

VisionX Command Center brings OT and IT signals together into one operational hub. It ensures that incidents are prioritised, response is coordinated, and progress is visible across all stakeholders.

Unified OT and IT Visibility

Combine telemetry from Claroty, Armis, Forescout, and wider IT/identity/cloud sources into one consolidated dashboard.

Role-Aware Views

Operators, SOC analysts, and CISOs each see tailored views: operational safety, technical investigation, or risk and compliance progress.

Health and Coverage Monitoring

If an OT connector pauses or telemetry stops flowing, VisionX flags the gap immediately and tracks remediation to closure.

Pre-Approved Playbooks

Playbooks guide safe responses like isolating devices, adjusting access, or tightening policies, with every action auditable.

Measurable Resilience Metrics

Track MTTA, MTTR, exposure burn-down, and incident closure trends to prove improvement over time.

Governance and Compliance

Generate audit-ready artefacts aligned with NIS2, ISO 27001, and industry-specific frameworks, demonstrating control over OT risks.

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See VisionX in Action

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How Smarttech247 delivers MDR

We package MDR as VisionX, our single pane of glassfor incidents, risk, and coverage, regardless of which SIEM/EDR you use. Underthe hood, your MDR programme runs as a closed-loop

Collect& enrich
Telemetry from SIEM, EDR, identity, network, cloud, SaaS, and OT is aggregated and enriched with multiple threat intelligence feeds.
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Detect  & prioritise
Detection engineering turns raw data into high-fidelity rules and use cases; 24/7 analysts focus on offences that actually matter.
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Investigate & respond
L1–L3 analysts correlate activity across systems, contain threats (where authorised), and coordinate remediation.
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Learn & harden
Findings feed into threat hunting, new detections, and remediation     & forensics so the same path can’t be used twice.

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How Smarttech247 delivers MDR

We package MDR as VisionX, our single pane of glassfor incidents, risk, and coverage, regardless of which SIEM/EDR you use. Underthe hood, your MDR programme runs as a closed-loop

Collect& enrich
Telemetry from SIEM, EDR, identity, network, cloud, SaaS, and OT is aggregated and enriched with multiple threat intelligence feeds.
‍

Detect  & prioritise
Detection engineering turns raw data into high-fidelity rules and use cases; 24/7 analysts focus on offences that actually matter.
‍

Investigate & respond
L1–L3 analysts correlate activity across systems, contain threats (where authorised), and coordinate remediation.
‍

Learn & harden
Findings feed into threat hunting, new detections, and remediation     & forensics so the same path can’t be used twice.

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MDR + Threat Intelligence

Threat intelligence becomes exponentially more powerful when combined with MDR. Through VisionX, our tech-agnostic platform, we make intelligence operational.

Single Pane of Glass

Gain a unified view of enriched incidents, log sources and risk scores, all displayed in real time within VisionX.

AI Assistant

Ask questions such as “Which ransomware variants are trending against financial services this month?” and receive contextual answers directly within VisionX.

Risk Hub

Align threat intelligence with business risk, giving boards and CISOs clear visibility to prioritise action on the threats that matter most.

Automation (SOAR)

Integrate VisionX with automation tools to trigger playbooks that block malicious IPs, isolate compromised endpoints and notify teams of high-severity intelligence.

Transparency

See exactly which intelligence feeds are in use and how they shape your defences, building trust through clarity and accountability.

How We Support Organisations Like Yours

Our clients rely on us for consistent, responsive support and clear communication when it matters most.
Their feedback reflects the confidence and stability they gain from working with our team.

"Smarttech247 gave us confidence fast. We were live on VisionX within weeks and the partnership has only strengthened since."

CTO

FBD Insurance

"Smarttech247 gives us more than a security operations centre. They’ve become a true partner: Responsive, proactive, and focused on the details that matter."

CISO

Autonation

"What makes Smarttech247 different is their people. Skills can be taught, but genuine commitment can’t: they’re proactive, they listen, and they understand what matters to us."

Information Security Manager

Clunetech

What You Gain That Traditional
Managed Detection and Response Can’t Deliver

Traditional MDR often struggles with limited visibility, slow investigations, and rigid processes that can’t
keep up with modern threats. We close those gaps with faster response, clearer context, and capabilities
that adapt to your organisation’s needs.
Feature / Capability
Go Beyond Traditional Scanning Methods
Traditional MDR Providers
Effective Threat Detection
Expert Detection Engineering Customised to your Environment
Basic generic detection & alerting
Incident Response
Understand and Deliver against your Imperatives.
You get an alert
Managed Data Security and Phishing
Holistic and Multi-layer
Focus on endpoints and networks.
Visibility into your security operations
Powered by VisionX you have Complete Transparency
Services are opaque and reactive
Customer Service
Dedicated, White Glove
Standardised and vanilla – not tailored
Integration and Flexibility
Risk Aware! We Maximise Monitoring Coverage!
Limited, custom costs
Partnership Approach
People Led, We put your outcomes first!
Reactive, Faceless
Support

Everything You Need to Know Before You Decide

Here you’ll find clear answers to the most common questions we hear from security and IT teams. If you need anything more specific, we’re always here to help.
What makes VisionX different from other MDR vendors?
VisionX is designed with a proactive, intelligence-led approach that goes beyond traditional alert triage. We combine advanced threat detection, automated response, and human-led analysis — all backed by 24/7 SOC operations. What truly sets us apart is our ability to integrate deeply into your existing tech stack, provide real-time visibility, and deliver tailored threat intelligence aligned to your business context.
Can we keep our current SIEM or EDR?
Yes — VisionX is built to be technology-agnostic and flexible. We integrate seamlessly with your existing SIEM, EDR, or XDR platforms, enabling faster onboarding and maximising your current investments. There’s no need to rip and replace unless you want to.
How fast can we go live?
We can typically have customers live in as little as 5 to 10 business days, depending on the complexity of your environment and existing integrations. Our onboarding process is streamlined, guided by dedicated deployment specialists to ensure a smooth and rapid transition.
Do you offer support outside working hours?
Absolutely. Our Security Operations Centre (SOC) is staffed 24/7/365, providing continuous monitoring, threat detection, and incident response - even on weekends and holidays. Threats don’t work 9–5, and neither do we.
What does your reporting include?
VisionX provides comprehensive, easy-to-understand reporting that includes: Detected threats and their severity, response actions taken, dwell time and resolution metrics, threat trends and recurring attack patterns, executive-level summaries and technical deep dives. We also offer customisable reporting tailored to your industry, regulatory requirements, or board-level needs.

Explore More MDR Services

24/7 SOC Monitoring

Always-on monitoring, triage, response.

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Incident Response

Rapid containment & recovery.

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Detection Engineering

Early warnings on leaked credentials.

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Threat Intelligence

Sharper detections, fewer false positives.

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Threat Hunting

Hypothesis-led hunts, rapid response.

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Remediation & Forensics

Evidence-led recovery, hardening that lasts.

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Ready to scale your security and compliance operations?

We protect your on-premise/cloud/OT environments - 24x7x365

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