Managed Detection and Response for Retail & eCommerce

Peer Review

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5-star rating
4.8

Proven Trust

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Smarttech247 protects retailers and ecommerce organisations from cyber threats across endpoints, cloud, and payment infrastructure with 24/7 SOC coverage, PCI DSS-aligned monitoring, and rapid incident response during peak trading periods.

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OUR RETAIL CREDENTIALS

Coverage and Compliance Built for Retail

Round-the-clock monitoring, alignment to PCI DSS, and breach reporting support for GDPR, built into how we operate for retail clients from day one.

24/7

SOC coverage

GDPR

Breach notification

PCI-DSS

Aligned
By now, most organisations have already
suffered significant business impact.

Know your PCI DSS and GDPR Reporting Obligations Before Regulators Ask

Select the frameworks your institution is accountable to. See where they overlap, your strictest deadline, and what one unified programme saves you.
PCI DSS
GDPR
ISO 27001
72h
GDPR
Report to your supervisory authority when a cyber incident exposes customer or payment data.
Gartner brand name text logo in white with registered trademark symbol.
5-star rating
4.8
ISO 27001 text with a globe outline symbol on a black background.
RETAIL THREAT LANDSCAPE

Why Retail is a Target

Multiple stores, high transaction volume, and predictable peak periods multiply the ways in. A distributed retailer with shared point-of-sale infrastructure and multiple payment channels gives attackers more entry points, and gives you more places compliance can fall through.
Threat pattern
Retail is consistently one of the most targeted sectors for point-of-sale malware and payment card theft.
Why it matters for a federated group
A single compromised till or POS terminal can become the way in for the whole estate.
Threat pattern
Peak shopping periods concentrate transaction volume and seasonal staff turnover at the exact moment attackers increase pressure.
Why it matters for a federated group
Ransomware and data exfiltration attempts spike during the busiest trading weeks, exactly when downtime is most costly.
Regulatory pattern
PCI DSS puts the compliance burden on every store and till, not just head office.
Why it matters for a federated group
A card processor or acquiring bank can suspend payment processing at a single non-compliant location, not just fine the parent company.
Video on-demand

AI Cybersecurity for Retail

Discover how AI strengthens cybersecurity in retail, protecting customers and supply chains while improving detection and compliance.
Watch now
SPEAKER
Ronan
Murphy
Chief Data Strategy Officer
HOST
Robert
Kehoe
Chief Technology Officer
RETAIL THREAT LANDSCAPE

Our MDR for Retail Capability

Analyst-led, not a black box. Direct access to experts who understand your systems during an investigation.

MDR for POS & Payment Systems

Point-of-sale systems and payment infrastructure are a constant target. We monitor transaction environments for the malware and lateral movement patterns that precede card data theft.
PCI DSS
POS security

Threat Intelligence for Retail

We track the ransomware and card-skimming groups who target retail specifically, and feed it straight into your detection rules.
Ransomware tracking
Card skimming groups
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Compliance Consulting for Retail

PCI DSS, GDPR, and ISO 27001 obligations sit across every store and channel, not just head office. We help you evidence readiness across the estate.
PCI DSS
GDPR
ISO 27001
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RETAIL RESEARCH AND DISCUSSIONS

Explore Our Retail Resources

Whether your organisation's assets are stored in the cloud, on-premises, or in a hybrid environment, we detect and contain cyber threats that other MDR providers miss.
Webinar
Data security
Ransomware

Preventing Ransomware and Stopping Data Exfiltration in Retail

How ransomware and data exfiltration actually play out in retail environments, and the practical steps to stop them.
Webinar
Identity
Social Engineering

Seasonal Cybersecurity Risks for Retail

Experts discuss retail cyber risks during peak season, covering GenAI, identity security, threat intelligence, phishing surges, and breach communication.
CYBERSECURITY FOR RETAIL FAQs

Our MDR for Retail & eCommerce Capability

What Are the Incident Reporting and Regulatory Timelines Under NIS2?

NIS2 introduces strict reporting timelines, including early warning notifications within 24 hours, initial reports within 72 hours, and full reports within a month. Organisations must be prepared to gather, validate, and communicate information quickly under pressure.

What Should CISOs Prioritise Now Under NIS2?

Organisations need to confirm whether they are in scope, understand their classification (important vs essential entity), and align with national guidance. Immediate focus areas include supply chain management, documentation, and ensuring incident notification processes are defined, tested, and understood.

How Do Supply Chain Risk and Third-Party Dependencies Affect NIS2 Compliance?

Supply chain security is one of the most complex areas under NIS2. Organisations must ensure that supplier controls align with their own and that contracts support incident response. Gaps in visibility, access to logs, and unclear responsibilities can significantly delay response and containment.

What Are the OT Security and IT/OT Convergence Risks Under NIS2?

A major challenge under NIS2 is securing Operational Technology environments. Many organisations lack visibility and control over OT, and the integration with IT introduces new risks. Understanding connection points, governance, and incident response across both environments is now essential.

Does Resilience Depend on Tested Recovery and Strong Security Culture?

Many organisations assume they are prepared because they have backups, but untested recovery plans and unmanaged devices can lead to reinfection and prolonged disruption. At the same time, delayed reporting of incidents or mistakes increases impact. True resilience comes from regularly testing recovery processes and building a culture where employees report issues early, supported by awareness of both traditional and AI-driven threats.

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