Yes. Palo Alto NGFW telemetry can be ingested into Smarttech247's SOC as a network visibility data source. Network-level signals from Palo Alto firewalls complement the endpoint and identity telemetry from Cortex XDR, giving our analysts a more complete picture of attacker movement across your environment. It is worth noting that Smarttech247 primarily transacts Palo Alto firewalls rather than providing full managed firewall services in the traditional sense, though on occasion we do provide managed services for specific deployments. If you are looking for managed NGFW services, we will confirm scope and capability during your onboarding conversation.

Prisma Cloud is Palo Alto Networks' cloud security posture management platform. In Smarttech247's managed service, Prisma Cloud surfaces misconfigurations, compliance violations, and cloud workload vulnerabilities directly into the SOC alongside active threat detections. This closes the gap between security posture and threat management that many organisations experience when these functions operate in separate tools and teams. It is worth noting that Smarttech247 primarily transacts Prisma Cloud rather than providing full managed operation of the platform in the same way as Cortex XDR. If you are looking for a fully managed Prisma Cloud service, we will scope that specifically during an onboarding conversation.

Cortex XSOAR is Palo Alto Networks' security orchestration, automation, and response platform. Smarttech247 uses XSOAR to build and operate automated playbooks that handle the repetitive, time-sensitive tasks in incident response: alert enrichment, IOC lookups, stakeholder notification, containment actions, and case documentation. This means that when Cortex XDR surfaces a detection, XSOAR immediately begins automated enrichment and response actions before an analyst even opens the case. For clients this reduces response time, ensures consistent handling of every incident regardless of time of day, and frees Smarttech247 analysts to focus on complex investigation rather than routine triage.

Cortex XDR is Palo Alto Networks' extended detection and response platform. Unlike traditional endpoint detection tools that operate in isolation, Cortex XDR correlates telemetry across endpoints, network traffic, identity, and cloud workloads into a single detection engine. This cross-domain correlation means that an attack spanning multiple surfaces, for example a phishing email leading to lateral movement across the network, is surfaced as a single connected incident rather than isolated alerts. Smarttech247 manages Cortex XDR on your behalf, providing the 24/7 analyst response layer that turns the platform's detections into contained and resolved incidents.

Smarttech247 manages Cortex XDR as a fully managed incident response service. Our 24/7 SOC monitors all Cortex XDR alerts, triages detections across endpoint, network, identity, and cloud telemetry, and responds to incidents using pre-approved containment actions within the platform. We also manage detection rule tuning, alert threshold configuration, and ongoing false positive reduction. You retain full visibility into your Cortex XDR environment while Smarttech247 handles all day-to-day operation and incident response. XSOAR playbooks automate enrichment and notification workflows, coordinated by our analyst team to ensure consistent response across every incident.