Identify, Neutralise and Remediate Threats With Confidence

Smarttech247’s Incident Response (IR) combines 24/7 SOC expertise with engineering-led playbooks and digital forensics. We isolate, contain, investigate, and help you recover, across IT and OT.

Peer Review

4.7

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VisionX MDR:

24/7 SOC Monitoring Incident Response Detection Engineering Threat Intelligence Threat Hunting Remediation & Forensics Dark Web Monitoring

ISO 27001

Cyber Essentials

Tech Excellence

Strengthen Your Incident Response With Speed and Certainty

When an incident unfolds, minutes matter. Modern attackers move fast, from credential theft and lateral movement to data exfiltration and ransomware double extortion. Smarttech247 gives organisations the clarity, expertise and rapid action needed to contain threats, reduce impact and restore operations with confidence when every minute counts.

1 Unified Evidence, Immediate Clarity

We consolidate endpoint, cloud, SaaS, network and log data into a clear investigative picture from the start. No scattered tools, no blind spots, just fast access to the evidence needed to understand what happened and what to do next.

2 Focus on the Events That Matter Most

Our analysts prioritise high-risk behaviours such as credential misuse, lateral movement and data exfiltration, cutting through noise so you see the real root cause—not endless alert spam.

3 Rapid Containment

From isolating compromised accounts and systems to providing step-by-step remediation, we help your team act decisively. Our incident playbooks, threat intelligence and expert guidance reduce dwell time and prevent recurring compromise.

Respond Faster, Contain Threats Sooner, Recover With Confidence

Smarttech247 delivers decisive action across critical incident types, ensuring fast containment, investigation, and recovery when stakes are highest.

Ransomware & Data Exfiltration

Rapid isolation and DFIR support contain encryption or exfiltration while clarifying scope and impact.

Account & Identity Compromise

We reset credentials, invalidate sessions, and harden access to stop suspicious authentication attempts.

Business Email Compromise

Mailbox remediation, fraud prevention, and cloud misconfiguration investigations protect accounts and sensitive data.

Endpoint and Lateral Movement

EDR isolation, forensic analysis, and privilege escalation detection stop attackers moving inside networks.

OT-Aware Response

Coordinated IT and OT containment ensures safety and availability while blocking malicious activity.

Rapid Emergency Incident Response, Delivered When Every Minute Counts

Smarttech247 mobilises immediately during a breach, bringing the expertise, visibility and coordinated
actions needed to contain threats fast, limit damage and restore stability across your environment.

Immediate Evidence Collection

We rapidly pull logs, endpoint telemetry, cloud activity and authentication data into a unified view, giving your team instant clarity on what is happening and where the threat is moving.

Fast, Coordinated Containment

Our analysts execute proven playbooks to isolate compromised accounts, devices and workloads, stopping attacker movement before they can escalate or exfiltrate data.

Clear, Real-Time Executive Reporting

We translate complex technical findings into straightforward, impact-focused updates so leadership can make confident decisions and steer the organisation through the incident.

On-Demand DFIR Expertise

You gain instant access to experienced investigators who analyse artefacts, reconstruct attacker behaviour and identify root cause without slowing down the response effort.

Incident Response You Can Rely On

24/7 Expert Response

Named analysts who know your environment are on call around the clock.

Playbooks That Work

Runbooks tailored for high-risk scenarios, aligned with legal and communications needs.

Rapid Containment

Fast action when the right access and telemetry are in place.

Deep Forensics

Full DFIR capability covering timeline, scope, IOCs, and root cause.

Lasting Remediation

Clear plans to close gaps and prevent recurrence.

Regulatory Confidence

Support for notifications, evidence, and audit trails that withstand scrutiny.

We Limit Damage and Restore Stability Across Your Environment

We identify the root cause, contain the spread, and stop the attacker’s access before they can pivot or escalate. Evidence is collected properly so nothing is contaminated, timelines are reconstructed, and attacker actions are mapped with clarity instead of guesswork. You get a clear view of what happened, what was touched and what needs to be fixed. Once containment is stable, we guide recovery without letting attackers walk straight back in. Controls are hardened, gaps closed, configurations corrected and detections improved so the same weakness isn’t exploited twice. The end result is simple: the incident is handled cleanly, the damage is reduced, and your environment comes out stronger instead of scarred.

Proven Under Pressure.

When every second counts, Smarttech247 delivers rapid onboarding and decisive action. We don’t just send alerts, we act with authority to contain threats, restore visibility, and keep business moving.

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Everything You Need to Know Before You Decide

Here you’ll find clear answers to the most common questions we hear from security and IT teams. If you need anything more specific, we’re always here to help.

Do you just alert us to issues, or do you act?

We act. Our analysts have the authority and playbooks to contain incidents directly, not just notify you.

Will we actually know the people working on our environment?

Yes. You’ll have named analysts you can call on directly, supported by clear and human communication

Can we use your IR without MDR?

Yes. Our incident response service can be used independently of MDR. We can also integrate with your existing tools and workflows to ensure a smooth investigation.

How transparent is the service?

Very. Our VisionX platform shows incidents, evidence, SLAs, and risk in one place, so you’re never in the dark.

What happens after the incident is over?

Once the incident is contained, we provide a full report with findings, impact assessment, and remediation recommendations. We also support post-incident reviews and lessons learned sessions.

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Threat Intelligence

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Threat Hunting

Hypothesis-led hunts, rapid response.

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Remediation & Forensics

Evidence-led recovery, hardening that lasts.

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