Smarttech247 Managed XDR Services

Peer Review

5-star rating
4.7

Proven Trust

Smarttech247 transforms Microsoft Defender XDR, CrowdStrike Falcon, SentinelOne, Cortex XDR, and other leading platforms into high-performing security operations capabilities through detection engineering, continuous tuning, and 24/7 analyst oversight.

Tell us what you're running
PROOF. NOT MARKETING

Numbers. Not Promises

Eight platforms operated, published response times, and pricing.

8

EDR/XDR platforms operated by Smarttech247

15 min

Priority 1 detection Service level agreement

from €6

Price starts from per endpoint per month

€267k

Average annual analyst labour saving
MANAGED XDR PLATFORMS

XDR Platforms We Operate

Not just partnered with. Operated, tuned, and run by analysts who know each platform's specific gaps, what it's strong at and where most teams leave value on the table.
Sole Partner Services Delivery - Ireland
THE GAP

Most teams deploy Falcon and use only 40% of it.

Alert volumes high out of the box. No tuning in place
NG SIEM, Falcon Identity, Intel enrichment all sitting untouched
Exclusion configuration requires Falcon-certified expertise most teams don't have
WHAT WE BRING

Ireland's only CrowdStrike Services Delivery partner.

Agent deployment, policy config, exclusion tuning. Fully managed
200+ adversary profiles from Falcon Intel enriching every alert
MSPs can deliver full Falcon capability to end customers through us
Falcon Insight XDR
AI endpoint +cross-domain
Falcon NG SIEM
Single agent: EDR and logs
Falcon Identity
Credential + lateral movement
Falcon Intel
200+ adversary profiles
→ Full CrowdStrike partnership page →
MSP delivery available through Smarttech247
Micosoft Security Partner
THE GAP

You're already paying for E3 or E5. Most of it is unused.

Endpoint, identity, email, cloud signals in separate panes. No correlation
66% of SOC teams lose 20% of their time just aggregating data across tools
Significant security capability inside existing licences. Never configured
WHAT WE BRING

One SOC view across all of Microsoft. No extra tooling required.

Defender XDR, Sentinel, Entra ID, Defender for Cloud. Managed as one stack
KQL detection engineering tuned to your environment. Not Microsoft defaults
An anomalous login and a suspicious process tell one story, not two alerts
Defender XDR
Endpoint + identity + email
Microsoft Sentinel
SIEM/SOAR KQL tuning
Entra ID
Identity + conditional access
Defender for Cloud
Azure workload protection
Defender for Office 365
Email + collaboration
→ Full Microsoft partnership page →
Works with E3 or E5. No additional tooling required

Purple AI is exceptional. Almost nobody uses it properly.

Autonomous response needs careful scoping. Over-containment is a real risk
Singularity Identity underused without specialist configuration time
We run full Purple AI, correlate identity with endpoint, 24/7 analyst oversight
Singularity XDR
Identity
Purple AI

XSIAM is the right call. The migration is where teams struggle.

Transition from legacy SIEM needs pre and post-migration operational support
Cortex XDR alerts sit isolated from XSIAM context until correlation is properly configured
VisionX playbooks and response on top of Cortex detections from day one
Cortex XDR
XSIAM
ML + threat intel, endpoint to cloud
View partner page →
Real-time detection + automated response
View partner page →
Application whitelisting + ringfencing
View partner page →
Endpoint, user + access management
View partner page →
XDR SERVICE LEVELS

Managed XDR Pricing & SLAs

Per endpoint, per month. SLAs investigated and close out response times.
TIER
ENDPOINTS
PER ENDPOINT / MONTH
Elite
500-1,000
€6
Platinum
250-500
€8
Gold
0-250
€10
Silver
0-100
€15
PRIORITY
SCENARIO
DETECTION
CLOSED OUT
P1
Ransomware in progress, large-scale compromise. e.g. mass device encryption underway
15 minutes
Within 1 hour
P2
Multiple devices compromised, medium impact. e.g. brute force, high severity malware
30 minutes
Within 2 hours
P3
Suspicious activity, no severe impact. e.g. high threat-score site access
8 hours
8 hours
P4
Low business impact. e.g. proxy server use
1 business day
1 business day

Great Partnership with Smarttech247

"Our overall experience with the S247 Team was truly exceptional. The team listened to us, understood our needs and requirements, and was very flexible in their approach through all stages"
Industry: Software

Partnering for MDR Success

"Our overall experience has been excellent all the way through the engagement life cycle from sales to deployment and support. Very knowledgeable team and a joy to work with. We love the platform."
Industry: Construction

Navigating the User-Friendly Platform

"The platform is very easy to use. It has a friendly user interface and I really like the fact that it has Google authentication for better security. It keeps everything organized and it has great statistics, graphs and metrics."
Industry: Manufacturing
WHAT ATTACKERS LOVE

Why Most XDR Deployments Underperform

After operating Microsoft Defender XDR, CrowdStrike Falcon, SentinelOne and other leading XDR platforms across hundreds of environments, we've found the same four operational gaps again and again. These aren't failures of the XDR platform, they're failures in configuration, detection engineering and day-to-day operation.
01

Vendor defaults left in place

Out-of-the-box XDR rules are built for everyone, not your environment. Without detection engineering and tuning, false positives increase, analysts lose time, and genuine threats become harder to identify.
02

Coverage assumed, not verified

XDR visibility is only as good as its telemetry. Agent gaps, exclusions and unmanaged assets create blind spots that dashboards rarely reveal until an attacker exploits them.
03

Platform capability left on the table

Most organisations use only a fraction of their XDR platform's capabilities. Threat intelligence, identity correlation and automated response remain underconfigured or unused.
04

Response depth drops overnight

Even the best XDR platform needs experienced analysts. When senior coverage disappears after hours, investigations slow and attackers gain valuable time. We maintain expert coverage 24/7.
WHAT MAKES XDR EFFECTIVE

The Operational Layer Behind Your XDR

An XDR platform is only as effective as the team operating it. We add four operational layers that improve detection quality, accelerate investigations and strengthen response.
LAYER 01

Detection engineering

Detection rules are built around your environment, not vendor defaults. Less noise. Fewer false positives. More actionable detections.
LAYER 02

Cross-client intelligence

Threat intelligence from across our client base enriches detections, helping identify emerging attack patterns before they spread.
LAYER 03

L1–L3 coverage, every shift

Every alert is reviewed by experienced L1-L3 analysts, including overnight. No waiting for business hours to investigate critical threats.
LAYER 04

Automated response via VisionX

Pre-approved response playbooks isolate endpoints, block malicious activity and contain threats in seconds, with SLA-backed execution.

Your XDR Platform. Our Operational Expertise

No rip and replace. We integrate with Microsoft Defender XDR, CrowdStrike Falcon, SentinelOne, Cortex XDR and other leading platforms to maximise the value of your existing investment.
THE EXPERTS BEHIND YOUR XDR

Who Answers Your 3am Alert?

Not a ticket queue. Not just automation. Experienced analysts operating your XDR platform 24/7.
Alexandru Sandu | Director of the SOC
Andrei Constantinescu | SOC QA Manager
Alin Curcan | SOC Technical Manager
Miruna Coman | Senior Security Analyst
Andrei Dumitru | SOC IT Admin
Silviu Matei | Tier 2 Security Analyst
Oancea Cristian | Tier 2 Security Analyst
Alexandru Neagu | Tier 3 Security Analyst
Gabriel Alexandru | Cyber Security Analyst

Unlock the Full Value of Your XDR Platform

Tell us which XDR platform you're running and we'll show you exactly how to improve it. We'll assess your deployment, detection coverage, tuning, operational maturity and response capability, then identify the gaps holding your XDR investment back.
Talk to Us
BEFORE YOU BOOK THE CALL

Your Questions About XDR and EDR Security

What is included in the per-endpoint MDR price, and what's billed separately?

The published per-endpoint, per-month price includes 24/7 monitoring, alert triage, escalation, investigation, incident response, and detection engineering tuning for your platform. The underlying EDR or XDR platform licence is billed separately, since most clients already hold this directly with their chosen vendor. Custom configurations beyond standard onboarding, such as bespoke playbook development or non-standard integrations, are priced separately and scoped before work begins.

What is detection engineering, and why does it matter more than the platform itself?

Detection engineering is the process of replacing generic, out-of-the-box vendor rules with detection logic built specifically for your threat profile, industry, and environment. Without it, most deployments run at a fraction of their potential, with false positive rates around 46% and a significant share of alerts going uninvestigated simply because there is too much noise to act on. Detection engineering is the difference between a platform that generates noise and one that generates decisions your team can actually act on.

How quickly can Smarttech247 start monitoring our endpoints?

Our SOC begins 24/7 monitoring immediately after deployment. For CrowdStrike specifically, our status as Ireland's only Partner Services Delivery partner means a tested, well-established onboarding process from day one. No extended setup period and no blind window where your environment is unmonitored. Microsoft-centric environments can typically be live within five business days, since onboarding builds directly on your existing E3 or E5 licensing.

What's the difference between EDR and XDR, and which do we need?

EDR covers endpoints only. Laptops, servers, and workstations. XDR correlates signals across endpoints, identity, cloud, and network, building a full attack chain view rather than isolated alerts. Which one fits your environment depends on your attack surface and existing stack, not the acronym. Organisations with disparate identity, email, and cloud signals typically benefit most from XDR's cross-domain correlation. We'll help you assess which is the right starting point.

Do we need to replace our current EDR to work with Smarttech247?

No. We integrate into what you have. If CrowdStrike, SentinelOne, Microsoft Defender, or Palo Alto Cortex is already deployed, we wrap our managed service around it: agent deployment, policy configuration, exclusion tuning, and 24/7 analyst response. No rip and replace. No migration risk. Your existing licence and platform investment stay exactly where they are.