Miagen

Founded in 2003, Miagen has grown into one of the fastest-expanding CPM (Corporate Performance Management) solutions practices across EMEA, with its models implemented in more than 17 countries.

Smarttech247's approach was to work with what Miagen already had in place, molding existing systems and processes to meet the standard rather than adding an entirely new layer of work on top. The engagement ran through frequent weekly meetings, reviewing how things were done and how they should be done, with Smarttech247 filling gaps in Miagen's policies with best-practice guidance where they existed.

"I remember one day saying to Rosa at Smarttech247, 'we're never going to remember all this,' and she said, 'you're going to have to live this process.' I think that was their approach all along, to bring us along, to mould us, but not really make it feel like an extra job."