The role acts as the bridge between strategic objectives and day-to-day project/service execution, providing leadership and oversight to the Service Delivery Project Management team. The PMO Team Lead ensures projects are delivered consistently, customers receive a high-quality experience, operational processes are followed, and delivery risks are proactively managed.

You will be working closely with Service Delivery, SOC, Engineering, Product Development, Sales, Offensive Security and InfoSec Consultancy, the PMO Team Lead ensures that project/service delivery contributes directly to customer satisfaction, operational scalability, and business growth.

Location: Reporting to Cork office (HQ), but open to applications within the Republic of Ireland

Contract: 6 months

Travel: Travel may be required for this role

Days and hours: Monday to Friday, 9am to 5:30pm

Reports to: Head of Operations

Benefits

1. Company Group Pension Scheme (mandatory from day 1 of employment), 3% ER, 3% EE contribution

1. Health Insurance - this is Benefit in Kind

1. Flexible working based on tenure and Meeting Free Friday afternoons

Please note: We are not seeking support from recruitment agencies for this role and kindly ask that agencies refrain from contacting us. Thank you for your understanding.

How the hiring process works

If your skills and experience align with our expectations, a member of our Talent team will reach out via email to begin an initial screening. This stage allows us to understand your experience and expectations while giving you the opportunity to learn more about the role and our company. If successful, we will outline the full interview process, which may include a combination of remote and on-site interviews. Depending on the role, a task or presentation may also be part of the process. Throughout, we aim to ensure a positive and transparent candidate experience, keeping you informed at each stage.

Key Responsibilities

PMO Leadership & Team Management

• Lead, coach and develop the team of Service Delivery Project Managers

• Establish clear objectives, priorities, and performance expectations across the PMO team.

• Conduct regular 1:1 meetings and development planning.

• Promote a culture of accountability, customer focus, collaboration, and continuous improvement.

• Act as the primary escalation point for project-related risks, issues, and resource conflicts.

• Support recruitment, onboarding, and development of project management resources.

• Standardise project management methodologies, governance processes, and best practices across the team.

Project Delivery Governance

Management of a set number of customers and oversight of customer portfolio. Provide leadership and oversight across all project phases:

Initiation

• Ensure project assessments, feasibility reviews, and proposals are completed to a high standard.

• Validate project objectives, scope, success criteria, risks, and resource requirements before project commencement.

Planning

• Oversee the development of Statements of Work (SOWs), implementation plans, project schedules, and onboarding documentation.

• Ensure customer onboarding kits and project documentation are completed and maintained consistently.

• Review project plans to validate timelines, dependencies, milestones, risks, and resource allocations.

Implementation

• Monitor project execution and progress across the PMO portfolio.

• Ensure teams remain aligned on deliverables, ownership, timelines, and customer expectations.

• Support Project Managers in removing blockers and coordinating cross-functional dependencies.

Monitoring & Control

• Establish and maintain project governance structures, status reporting, and performance tracking.

• Monitor project health, milestones, risks, budgets, and customer satisfaction.

• Escalate issues proactively and facilitate resolution across departments.

Project Closure

• Ensure successful project handover to service delivery and operational teams.

• Drive lessons learned reviews and continuous improvement activities.

Service Delivery & Customer Success

• Support the Head of Operations in maintaining consistent, high-quality service delivery across all customers.

• Provide oversight of customer onboarding, migrations, service transitions, and large delivery initiatives.

• Participate in the development of account strategies and customer success plans.

• Support Service Delivery Project Managers in managing customer relationships throughout project lifecycles.

• Act as an escalation point for customer concerns, delivery issues, and onboarding challenges.

• Review customer reporting, project updates, presentations, and governance materials to ensure quality and consistency.

• Support QBR preparation and delivery where required.

• Ensure customer expectations are managed effectively and communication remains clear and proactive.

Operational Excellence & Process Improvement

• Support the Head of Operations in driving continuous improvement initiatives across the business.

• Identify opportunities to streamline project delivery, onboarding, governance, and service management processes.

• Develop and maintain project management standards, templates, checklists, and delivery frameworks.

• Support maintenance of ISO9001 aligned operational processes and contribute to audit readiness activities.

• Promote the effective use of project management and operational tooling including Jira, Confluence, and reporting platforms.

• Drive adoption of automation and AI-enabled efficiencies where appropriate.

Resource, Capacity & Portfolio Management

• Maintain visibility across the full project portfolio.

• Ensure effective workload balancing and resource allocation across Project Managers.

• Identify and escalate capacity constraints, competing priorities, and delivery risks.

• Support forecast planning for customer projects, onboarding activities, and internal initiatives.

Cross-Functional Collaboration

• Coordinate with SOC, Engineering, Product Development, Consulting, Sales, and Executive Management to ensure successful project execution.

• Drive accountability for actions, dependencies, and project deliverables across departments.

• Support bids, tenders, and customer proposals by ensuring project delivery commitments are realistic and achievable

Vendor & Partner Management

• Provide oversight of project-related activities involving technology vendors and strategic partners.

• Ensure third-party dependencies are managed effectively.

• Monitor vendor commitments, project deliverables, and onboarding requirements.

• Support strategic partnerships that enhance customer service delivery outcomes.

Skills & Qualifications

• Proven experience in project management leadership, service delivery, or operations management within a technology, cybersecurity, managed services, or professional services environment.

• Strong understanding of project lifecycle management, governance frameworks, and delivery methodologies.

• Experience leading and developing project management teams.

• Demonstrated ability to manage multiple concurrent projects and competing priorities.

• Strong stakeholder and customer relationship management skills.

• Experience managing operational and customer-facing projects involving multiple technical teams.

• Excellent communication, writing, presentation, and facilitation skills.

• Strong analytical and problem-solving abilities.

• Experience using AI, Jira, Confluence, and project reporting tools.

• Strong organisational skills with attention to detail and delivery quality.

Diversity & Inclusion Mission Statement

At Smarttech247, our mission is to keep our customers secure. Cybersecurity is a complex industry, therefore, in order to tackle its challenges and continue to innovate, we believe that a diverse workforce contributes to greater collective intelligence and ultimately, makes a stronger team – qualities that are needed in our fight against cybercrime.

Smarttech247 is proud to be committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment is decided on the basis of qualifications, merit, and business need.