Yes. Smarttech247 is tech-agnostic by design and works with the tools you already own. We support Microsoft Sentinel, Splunk, QRadar, CrowdStrike, SentinelOne, Google SecOps, and LogRhythm, including full deployment and ongoing management. There is no rip-and-replace requirement. If you want to migrate to a different platform at any point, we can manage that too.

P1 incidents at Smarttech247 are acknowledged and commenced within 15 minutes, contractually, at any hour. A SOC analyst validates the alert, escalates to L2, and notifies the customer by phone. A bridge call is created and L2 and L3 analysts join within 60 seconds. Where pre-approved playbooks are in place, containment actions including endpoint isolation, IP blocking, and session revocation execute immediately without waiting for manual approval.

A SIEM ingests and stores data but does not investigate, triage, hunt, respond, or improve over time without dedicated expertise behind it. Managed detection and response adds the detection engineering, L1 through L3 analyst coverage, threat hunting, incident response, and continuous tuning that turns a SIEM investment into a functioning security programme. Most organisations running their own SIEM generate hundreds of alerts daily with no analyst capacity to action them. Smarttech247 delivers all of this through VisionX, a purpose-built MDR platform, with 24/7 coverage from a specialist team.