Your help desk is Scattered Spider's front door

Peer Review

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5-star rating
4.8

Proven Trust

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Scattered Spider bypasses MFA through help-desk social engineering, not malware. See how it works and how to stop it.

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No malware, no exploit, just a phone call

Success here means proving the attacker never got past MFA, not just resetting a password after the fact.

  • Vishing, SIM swapping and MFA push bombing to harvest credentials and bypass verification
  • Living-off-the-land through TeamViewer and ScreenConnect once inside, hiding in plain sight
  • Ransomware ties to BlackCat, RansomHub and DragonForce, hitting Qantas, M&S and MGM Resorts
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Who This Guide is For

CISO / Head of Security

Help-desk verification gaps are an identity policy failure, not just a training issue. This guide shows where Conditional Access and privileged access controls need to close the gap.

SOC Manager / Security Operations Lead

Risky sign-ins and impossible-travel alerts often come after the damage is done. 24x7 monitoring catches identity takeover while it's still stoppable.

IT Director / Head of IT

Your help desk staff are the target. This guide covers the verification steps that stop a convincing phone call from becoming a password reset.