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Trivium Packaging ran a formal RFP process in 2023 and evaluated three shortlisted providers. The technology capabilities across the finalists were broadly comparable, what separated Smarttech247 was the approach.
"It felt like a tailored solution. Not like a standard presentation being read from a slide. It felt like Smarttech247 had actually understood our challenges specifically, not just the challenges everyone in manufacturing faces."
— Roel Schouten
That distinction mattered because Roel's internal security team is deliberately lean. With approximately 10 people focused on advisory and analytical work rather than operational tasks, the model only works if the external partner truly functions as an extension of the team, not a separate layer.
Smarttech247 provides Trivium Packaging with round-the-clock 24/7 SOC monitoring, filling the gap that a geographically distributed team of 10 cannot maintain alone. Roel has team members in Europe and the US, but an attack at 3am does not wait for a business-hours response.
As part of the MDR solution, Smarttech247 helps Trivium build use cases, map them against the MITRE ATT&CK framework, and continually extend visibility. Smarttech247 doesn't just monitor, detect and investigate. A key element of the arrangement is a pre-authorised incident response capability: if Smarttech247 detects a high-confidence attack at any hour, analysts can isolate any system on the Trivium network without first escalating for approval, removing the delay that can turn a contained incident into a full breach.
"If they discover a high-confidence attack at 3 o'clock in the night, they can isolate the system, no matter how critical the system is. I don't have 24/7 coverage in my team. It's good to have someone there that we know is helping us around the clock."
Beyond incident response, the partnership has changed how Trivium's internal team spends its time. With operational security work handled by Smarttech247, the team has shifted from predominantly reactive work to strategic improvement. Over the past two years, that has meant working through Microsoft Secure Score metrics one by one, reducing vulnerability exposure and improving external security ratings through UpGuard.
"We can focus much more on strategic tasks. That wouldn't have been possible if we hadn't had the help from Smarttech247."
The relationship has also extended to red team and purple team exercises, where Smarttech247 analysts have participated actively and learned alongside Trivium's internal team, collaboration closer to a shared security function than a vendor relationship.
"I can only recommend Smarttech247, and in general the hybrid MDR model. It works very well."
When asked what he would tell a fellow CISO that they wouldn't find in a product sheet, Roel's answer was consistent with how the partnership started:
"That's how it feels. It seems like it's an internal team. They feel very much like real colleagues."
For a security leader running a lean function at a global manufacturer, this is what provides real security value and what separates Smarttech247 from other MDR providers: an external team that feels like an internal one.
See what a true MDR partnership can do for your organisation. Talk to Smarttech247 about extending your security team with 24/7 managed detection and response.