Service Delivery Project Manager

At Smarttech247, we have been at the forefront of cybersecurity with over a decade of experience within the industry. We are seeking a Service Delivery Project Manager passionate about delivering great customer experience and projects, who will work closely with various teams across the company, with our global customers and other stakeholders.

This client facing role will be responsible for simultaneously executing numerous cybersecurity related projects during the initial customer engagement and ensure successful service delivery after implementation. This position will require a deep understanding of the onboarding process and the ability to interpret and convey complex messages and feedback to a client, vendor or internal stakeholder.

Location: Iasi, Romania (Hybrid – 2–3 days on site per week)
Travel: Travel may be required for this role
Days and hours: Monday to Friday, 9am to 5:30pm
Reports to: Head of Operations
Benefits: Please see below for details of benefits.

How the hiring process works

Please only apply to the role via the application portal. Direct emails or messages to Smarttech247 employee’s will not be accepted.

If your skills and experience align with our expectations, a member of our Talent team will reach out via email to begin an initial screening. This stage allows us to understand your experience and expectations while giving you the opportunity to learn more about the role and our company. If successful, we will outline the full interview process, which may include a combination of remote and on-site interviews. Depending on the role, a task or presentation may also be part of the process. Throughout, we aim to ensure a positive and transparent candidate experience, keeping you informed at each stage.

Job Description

• Own all customer onboarding phases: initiation, planning, implementation, monitoring/control and closing.
• Budget management where applicable.
• Drive projects forward, anticipate needs and risks, and solve problems across teams.
• Manage client relationships and onboarding.
• Oversee service deliverable quality.
• Manage client meetings and service changes.
• Handle customer requests and cybersecurity-related queries.
• Track unresolved client issues.
• Produce reports and presentations.
• Manage technology vendors/partners.
• Identify workflow improvement opportunities.
• Manage internal meetings.
• Report to the Head of PMO.

Requirements

• 3+ years’ experience in a client-facing role, Project Management or Service Delivery
• Excellent written and verbal communication
• Comfortable with public speaking and presentations
• Strong relationship-building skills
• Outstanding time management
• Ability to manage multiple projects simultaneously and autonomously
• Proactive/problem-solving mindset
• Strong attention to detail
• Cybersecurity familiarity is a plus

Benefits

1. Meal vouchers — 40 RON for each worked day.
2. Private medical subscription — Regina Maria network, “Expert Complete” plan. Family members may be co-insured for a 20 EUR net salary deduction per person.
3. Ophthalmology services reimbursement — 1,300 RON through Infosan, available once during employment.
4. Holiday gift vouchers
5. Remote work option
6. Birthday leave — one paid day off during the employee's birth month.