At Smarttech247, we have been at the forefront of cybersecurity with over a decade of experience within the industry. We are seeking a Service Delivery Project Manager passionate about delivering great customer experience and projects, who will work closely with various teams across the company, with our global customers and other stakeholders.
This client facing role will be responsible for simultaneously executing numerous cybersecurity related projects during the initial customer engagement and ensure successful service delivery after implementation. This position will require a deep understanding of the onboarding process and the ability to interpret and convey complex messages and feedback to a client, vendor or internal stakeholder.
Location: Bucharest, Romania (Hybrid – 2–3 days on site per week)
Travel: Travel may be required for this role
Days and hours: Monday to Friday, 9am to 5:30pm
Reports to: Head of Operations
Benefits: Please see below for details of benefits.
How the hiring process works
Please only apply to the role via the application portal. Direct emails or messages to Smarttech247 employee’s will not be accepted.
If your skills and experience align with our expectations, a member of our Talent team will reach out via email to begin an initial screening. This stage allows us to understand your experience and expectations while giving you the opportunity to learn more about the role and our company. If successful, we will outline the full interview process, which may include a combination of remote and on-site interviews. Depending on the role, a task or presentation may also be part of the process. Throughout, we aim to ensure a positive and transparent candidate experience, keeping you informed at each stage.
Job Description
- Coordinate and be accountable for all customer onboarding phases:
- Initiation (project assessment and project plan creation)
- Planning (management of the process of developing a statement of work including a detailed implementation plan and documentation in the customer onboarding kit)
- Implementation
- Monitor and control
- Closing (ensures projects are closed, stakeholders are informed and lessons learned are documented for each project)
- Budget Management (where applicable)
- Drive projects forward, anticipate needs, understand the risks and problem solve across teams
- Client relationship management:
- Participate in the development of an account strategy and plan for each client
- Guide and manage customers during the customer onboarding process
- Oversight of the quality of service deliverables
- Management of all client meetings
- Manage any changes through the service
- Handle certain customer requests and assist them when they have any cyber security related queries
- Keep track of any unresolved issues with clients
- Reports writing and presentations
- Vendor management (manage relationship and tasks with technology vendors/partners for a successful delivery of the service to clients)
- Identify improvement opportunities and support the optimization of workflows across teams
- Management of internal meetings
- Reports to the Head of PMO
Requirements
- 3+ years’ experience in a client-facing role, Project Management or Service Delivery
- Excellent written and verbal communication skills – must be comfortable with public speaking, presentations and developing relationships across all levels
- Outstanding time management skills – should be able to multitask, manage multiple projects simultaneously and work autonomously
- A proactive and problem-solving mindset
- Strong attention to detail
- Familiarity with the Cybersecurity field is a plus
Benefits
- Meal vouchers — 40 RON for each worked day.
- Private medical subscription — Regina Maria network, “Expert Complete” plan. Family members may be co-insured for a 20 EUR net salary deduction per person.
- Ophthalmology services reimbursement — 1,300 RON through Infosan, available once during employment.
- Holiday gift vouchers
- Remote work option
- Birthday leave — one paid day off during the employee's birth month.
