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Your 3am Alert Shouldn’t be Handled by a Trainee
Most MDR providers rely on junior analysts overnight. Smarttech247's SOC stays fully staffed 24/7, with experienced analysts investigating real threats as they happen.
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Median alert trage time
L2, 24/7
Senior analysts active overnight. Not on-call
100%
Client retention
Attackers Love the Graveyard Shift
Attackers don't work business hours. Most security teams still do. When experienced analysts disappear overnight, response slows, investigations stall, and threats get room to move.
The experts clock out
Most MDR providers hand overnight monitoring to junior analysts. When a serious alert lands at 3am, escalation starts instead of investigation.
Drowning in alerts
Thousands of alerts. Very few matter. Without experienced analysts separating signal from noise, critical threats slip through unnoticed.
Detection isn't defence
Generating alerts is easy. Containing threats is hard. Many SOCs stop at detection and leave the response to someone else.
Attackers see the full picture
Your tools often don't. Endpoint, identity, cloud and network data sit in separate silos while attackers move across all of them.
Most MDR Vendors Stop at Tier 1. We Don't.
Monitoring alerts is easy. Investigating them is harder. Most providers reduce overnight coverage to basic monitoring and escalation. Smarttech247 keeps every tier active around the clock, including the analysts who do the real investigative work.
Monitoring
Tier 1 analysts provide continuous monitoring of endpoint, cloud, identity and network telemetry. Alerts are validated, enriched and triaged before escalation.
24/7 SIEM monitoring
Alert validation and enrichment
False positive reduction
Initial threat triage
Context gathering and evidence collection
Investigation
Our Tier 2 analysts remain active overnight, investigating suspicious activity, correlating telemetry and determining whether a threat is real.
Active L2 analysts 24/7
Threat investigation and correlation
Endpoint and identity analysis
Customer-facing technical support
Escalation with full case context
Response & Escalation
Tier 3 specialists support complex incidents, threat containment and detection engineering to ensure threats are handled quickly and effectively.
Expert escalation paths
Threat containment support
Detection engineering
Threat hunting expertise
Continuous SOC optimisation
Dedicated or Shared. Your Choice
Dedicated SOC Model
A SOC team that understands your environment
Our SOC team works as an extension of your organisation, building a deep understanding of your infrastructure, users and risk profile.
That familiarity enables faster investigations, more accurate threat detection and stronger incident response. Rather than starting from scratch with every alert, analysts have the context needed to act quickly and effectively.
As your environment evolves, your SOC evolves with it, continuously refining detections, reducing noise and improving overall security outcomes.
Built Around Your Environment
Dedicated analysts assigned to your account
Faster investigations through greater context
Tailored detection rules and use cases
Reduced alert noise and false positives
Direct collaboration with your internal teams
Shared SOC Model
Enterprise-grade security without the overhead
Our Shared SOC model gives organisations access to a 24/7 team of security analysts, threat hunters and detection engineers without the cost of building and staffing an in-house SOC.
Analysts monitor, investigate and respond to threats across a wide range of environments, applying experience gained from thousands of investigations and millions of security events.
This model delivers continuous protection, rapid response and access to specialist expertise while remaining cost-effective and scalable.
Shared Expertise at Scale
24/7 monitoring and investigation
Access to specialist security expertise
Threat intelligence across multiple sectors
Proven detection and response processes
Cost-effective security operations
When an Incident Hits, Here's What We Do
When a threat is confirmed, our analysts move immediately to contain, investigate and remediate. These are some of the most common incidents we handle and how we respond.
Ransomware & data exfiltration
We isolate affected systems, contain the threat and forensically investigate immediately. Our goal is simple: minimise disruption, stop data loss and prevent further spread.
Account & identity compromise
We secure compromised accounts, revoke unauthorised access and harden authentication controls. Attackers lose their foothold before they can move deeper into your environment.
Business Email Compromise
We lock down compromised mailboxes, stop fraudulent activity and investigate how access was gained. Sensitive data stays protected and further compromise is prevented.
Endpoint & Lateral Movement
We isolate affected devices, investigate attacker activity and identify how movement occurred. Threats are contained before they can reach critical systems.
OT-Aware Response
We coordinate containment across IT and OT environments and balance security with operational continuity. Malicious activity is stopped without creating unnecessary disruption.
The Single Pane of Glass for Security Leaders
VisionX gives CISOs and security teams a unified view of threats, incidents and operational performance across their environment.
Trusted by Some of the World's Most Complex Organisations
Strong cybersecurity outcomes come from more than technology alone.
Featured case study
“Smarttech247's cybersecurity services are second to none, ensuring our sensitive data remains secure and our operations run smoothly. They are there for us at all times, they are constantly supporting us and they provide really top-notch reporting.”
– Chip Reagen, VP & CISO, AutoNation
Read case study
Case study
Discover how Smarttech247 helped Dairygold gain clearer security visibility and reduce false positives across multiple platforms.
Case study
Learn how Smarttech247 supported ASL Aviation Holdings in securing global aviation operations across cargo, passenger, and leasing services.
Frequently Asked Questions About 24/7 SOC Security
Which security tools do you support?
We are tool agnostic. Our analysts work across Microsoft Sentinel, Splunk, Google SecOps, IBM QRadar, CrowdStrike, SentinelOne, Microsoft Defender, Cortex XDR and more. If it is in your environment, we can monitor it. You do not need to change your stack to work with us.
What happens to our internal security team once you are monitoring?
Your team stays in control. We handle continuous monitoring, triage, investigation and escalation, reducing the operational burden without removing your visibility or authority. Most clients find their internal team shifts from reactive firefighting to proactive security improvement once we are in place.
Do we get dedicated analysts or are we sharing a team with other clients?
Both models are available. Our Dedicated SOC assigns named analysts exclusively to your environment. They know your stack, your normal, and your risk profile. Our Shared SOC gives you access to the same 24/7 L2 analyst coverage across a monitored pool, at a lower overhead. We will recommend the right model based on your size and risk profile during scoping.
How quickly can Smarttech247 go live on my environment?
Most clients are live within 5 to 10 days. We work with your existing SIEM and EDR stack, with no rip and replace, no lengthy procurement process, and no gap in coverage during onboarding. From contract signature to active monitoring is a matter of days, not months.
What level of analyst is monitoring my environment at 3am?
An active Tier 2 analyst, not a junior on overnight duty. Our SOC runs at full analyst capacity around the clock. When a P1 or P2 incident is confirmed at any hour, it triggers immediate escalation to Tier 3 and SOC management. There is no waiting until morning.
Ready to Talk to Our Security Team?
No obligation — 30-minute briefing on your threat exposure